Past Events
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November 2015
Year End Activities and New Year Planning
Whether it’s continuing year-end momentum, making improvements to the current year or making plans for the next, much of what you do at the end of this year can have a significant impact on the next. This webinar will address business planning and detail specific activities for gathering the data and ideas you need to make 2016 as good as it can be.
Find out more »December 2015
Getting Ordinary Results from Ordinary People
Whether your staff is paid, volunteer a combination of the two, you need to do what it takes to ensure customer engagement. An engaged staff results in a fulfilling patron experience, and that means more spending and higher sales. This webinar will discuss the management technique matching the personal goals of individual staff with their role as a representative of your institution, where the rules of engagement mean more than just finding the right person.
Find out more »February 2016
Webinar – Be a 5-Star Store
Presented by Tom Shay with Profits Plus
Find out more »April 2016
MSA Conference & Expo
Conference
The three day Conference if full of information-rich sessions that provide a wealth of knowledge from a deep dive into trademarks and copyrights to getting and keeping a seat at the decision-making table. Each of the Conference sessions are designed to help the nonprofit retailer be successful.
Expo
The Expo is a very special opportunity to browse the hundreds of vendors that specialize in products that are perfect for museum and cultural institution stores. You will have the opportunity to meet with experienced vendors who understand the world of nonprofit retailers and what they need. You will also have the opportunity talk about creating custom products that support your store’s mission and stand out from the rest of the crowd.
May 2016
Trademark and Copyrighting – A Deep Dive
Laurie Marshall Wednesday, May 18 12–1 p.m. Eastern Time
Find out more »
