Whether your staff is paid, volunteer a combination of the two, you need to do what it takes to ensure customer engagement. An engaged staff results in a fulfilling patron experience, and that means more spending and higher sales. This webinar will discuss the management technique matching the personal goals of individual staff with their role as a representative of your institution, where the rules of engagement mean more than just finding the right person.
Getting Ordinary Results from Ordinary People
- This event has passed.
